Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
Right of cancellation
You have the right to cancel this contract within fourteen days without stating any reasons. The cancellation period is fourteen days with effect from the day of the conclusion of the contract.
To exercise your right of cancellation, you must inform us (frontalvision.com / Karsten Höft / Am Kreyenkrop 28A / 45359 Essen / 0201-5235 404 / redaktion /at/ frontalvision.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
You can use the model withdrawal form under the link, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such repayment using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with such repayment.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not apply to contracts for the delivery of digital content that is not pre-produced and for the production of which an individual selection or stipulation by the consumer is decisive or which is clearly tailored to the personal requirements of the consumer.
The right of cancellation expires prematurely if we have only begun with the execution of the contract after you
a) you have given your express consent to this and at the same time confirmed that you are aware that you will lose your right of cancellation when we begin to fulfil the contract, and
b) we have provided you with the content of your declaration on a durable medium within a reasonable period of time after the conclusion of the contract, but at the latest upon delivery of the goods or before the performance of the service begins.
Please note that we may make the conclusion of the contract dependent on the aforementioned consent and confirmation. The right of cancellation shall expire prematurely if we have only begun to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation with the commencement of the performance of the contract on our part. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
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